Website update! Support and services for dementia can still be found on this website.
It has recently been updated to include services and resources to support healthy ageing.

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Essential information

This website has very useful information for specific needs, but also has essential information for everyone. That information has been gathered here, so it's easy to find.

This essential information covers My Aged Care, Home Care Packages, elder abuse, legal support, emergency outages and telehealth support.

My Aged Care

My Aged Care is your starting point to access government-funded aged care services. They have a range of resources and information to help you navigate the aged care system.

Find information about accessing My Aged Care and generally navigating aged care in Australia here.

Home Care Packages

My Aged Care runs the Home Care Packages program, which provides funding to eligible older people, ranging from basic to high care needs, so you can live at home for as long as possible.

You can use the funding for home care services provided by many organisations, some of which are listed below. It is a complex area, so you can use this information to help you understand how it will work best for you.

What is a Home Care Package?

A webpage by My Aged Care explaining what Home Care Packages are and how you can use them.

Your Guide to Home Care Package Services

An easy-to-read guide on accessing Home Care Packages.

Carers Queensland Empower Care

A program offering fee-for-service Home Care Package management support.

Search for Home Care Package providers

A search tool to help you locate Home Care Package providers in your area.

Community Visitors Scheme

A program that arranges volunteers to visit older people to provide friendship and companionship. Visits are available to anyone receiving government-subsidised residential aged care or Home Care Packages.

Elder abuse

The World Health Organization defines elder abuse as “a single or repeated act (or lack of appropriate action) occurring within any relationship where there is an expectation of trust, causing harm or distress to an older person”.

It can take many forms, including psychological, financial, physical, sexual and neglectful abuse.

If you think you or a loved one may be experiencing elder abuse, you can learn how to recognise the signs and what you can do if elder abuse is occurring. There are legal and emotional support services that can help you. You may not be currently experiencing or witnessing elder abuse, but it’s important to know what you can do, should the situation arise for you or your loved ones.

Talk to someone

If you’re experiencing any form of abuse, there are people you can talk to, who can help you.

If you’re concerned that an older person in your life may be experiencing abuse, find out how to help them access services and support. Your actions can make a difference.

If you or anyone you know are currently feeling threatened or unsafe, it is best to call 000.

Elder Abuse Prevention Unit Helpline

A service providing information, support and referrals for anyone experiencing or witnessing elder abuse.

Together we can stop elder abuse

A government website with information and resources you can access if you or someone know is experiencing elder abuse.

Noticing elder abuse over the phone

A guide to recognising red flags for potential current and/or future elder abuse while talking to older people over the phone.

Elder Abuse Prevention and Support Service

A free case management service providing assistance to those at risk of or experiencing elder abuse, through individualised support and referral. Face-to-face service can only be accessed outside the Brisbane North and Moreton Bay region, but you can access the service remotely via phone or video.

Legal help

There are free legal advice services available to you if you’re experiencing or witnessing elder abuse.

Seniors Legal and Support Service

Free legal and social work support for older persons experiencing elder abuse, mistreatment, neglect or financial exploitation. Operates Monday to Friday, 9am–4.30pm. Located in South Brisbane.

Referral pathways for elder abuse legal services

A guide to legal services providing support with elder abuse and their referral pathways.

New Way Lawyers

Australia’s first not-for-profit law firm providing services in family law and financial management.

If you’re socially isolated, dealing with complex legal matters around the loss of a spouse or property relocation can be difficult and costly. There are many organisations providing legal services to older people at low or no cost, so everyone has access to effective legal support regardless of their circumstances.

Elder Abuse Prevention Unit Helpline

A service providing information, support and referrals for anyone experiencing or witnessing elder abuse.

Seniors Legal and Support Service

Free legal and social work support for older persons experiencing elder abuse, mistreatment, neglect or financial exploitation. Operates Monday to Friday, 9am–4.30pm. Located in South Brisbane.

Women’s Legal Service Queensland

A for-purpose organisation providing free legal advice and other key supporting services, accessible through a variety of pathways.

Legal Aid Queensland

A government-funded organisation providing legal help to financially disadvantaged people, about criminal, family and civil law matters.

Emergency outages

It’s important to know who to contact in the case of an emergency power outage. Below are key contacts and information you can keep on hand.

Power outages emergency hotline

A hotline you can call and information about what to do if you lose power, or experience electricity supply problems, including a search tool to identify scheduled power outages. You can also call 13 19 62 if you find a fallen powerline. If the situation is life threatening, call Triple Zero (000).

Preparing for power outages

A webpage outlining what you can do to prevent and prepare for power outages.

Telehealth support

The COVID-19 pandemic introduced a much wider use of telehealth consultations in healthcare, allowing patients to obtain medical advice without needing to attend the practice face-to-face. This is beneficial for patients who have contagious symptoms, are immunocompromised or find it challenging to attend certain appointments.

While telehealth helps to make medical services more accessible, it can also be difficult for some older patients to use the technology required for a telehealth appointment. These resources can guide and support you through the process of telehealth, so you can focus on your medical consultation instead of the technology.

Telehealth appointment information

A webpage by the Queensland Government providing information about what Telehealth is and how to use it.

Telehealth in Australia

An explanation of how Telehealth works, which services provide it and how you pay for it.

Essential information

We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.

We would like to express our gratitude to all the healthy ageing advocates, including people living with dementia, older people, families, carers and health professionals, who contributed to the development of this portal. Thank you for sharing your stories and transferring your knowledge to make this portal purposeful and meaningful to support people in the North Brisbane and Moreton Bay region.