presentation image

I need support right now

Find urgent help or access immediate support for you or someone else.

If you are experiencing an urgent or life-threatening situation, call Triple Zero (000) or visit the emergency department at your local hospital.

If you would like to speak to someone immediately or outside business hours about something not life-threatening, the helplines below are available 24/7 and cover physical health, mental health, dementia support, power outages and severe weather events.

Physical health support

In the case of a major injury, chest pain or a life-threatening illness or situation, call Triple Zero (000) or go to a hospital emergency department immediately.

13 HEALTH - Health advice over the phone

A confidential 24/7 phone service available in Queensland that provides non-urgent medical help health advice from a registered nurse for the cost of a local call.

After-hours GP helpline

Call to speak with a registered nurse who can provide health advice and information. Based on your symptoms, the nurse may offer you a phone call or video call from a GP. This service is available 24/7.

National Continence Helpline

A 24/7 helpline staffed by a team of experienced continence nurse advisors. They provide confidential information, free brochures and referral to local services for people with bladder or bowel control problems.

Mental health support

If you or someone you know is in crisis and needs help now, call Triple Zero (000).

Lifeline 24/7 Crisis Support

A 24/7 crisis support service. Anyone in Australia can speak to a trained Crisis Support Worker over the phone or online, any time of the day or night.

Suicide Call Back Service

A free nationwide service providing 24/7 telephone and online counselling to people affected by suicide.

1300 MH CALL (1300 642 255) - Mental Health Access Line

A confidential 24/7 mental health service that provides the first point of contact to public mental health services to Queenslanders. The service can provide advice, information and referral.

Arafmi 24/7 Carer Support Line

An organisation offering a wide range of free services and programs to people with mental health support needs as well as their families and carers. Carers can talk with someone for advice, information and support.

Open Arms - Veterans and Family Counselling Telephone Service

A free and confidential 24/7 counselling helpline for veterans and their families. Open Arms also provides treatment programs and workshops, a community and peer support program and self help tools.

Healthdirect provides a list of mental health helplines.

Healthdirect is a government-funded service providing free and accurate health information and advice. The website provides a list of organisations providing support and education for people with mental illness and their families and carers throughout Australia.

Dementia support

Alzheimer’s Queensland’s 24/7 Dementia Helpline

A 24/7 helpline for people with dementia and their families and carers. Speak with a healthcare professional for support, advice and information.

Dementia Behaviour Management Advisory Services

A 24/7 advisory service and specialist mobile clinical support for challenging dementia-related behaviours. This service supports people with a dementia diagnosis, their carers and health professionals in all regions of Queensland.

Emergency respite

A 24/7 phone service operated by Carer Gateway. Call for help accessing emergency respite. Emergency respite may take up to one week to organise. In an emergency, you may be able to get free or subsidised respite care. 

National Dementia Helpline

Dementia Australia provide a free 24/7 telephone service providing information and advice to people living with dementia, carers, and health and aged care workers. This service also provides emotional support and can connect you to community services and programs.

Power outages and severe weather

To report life threatening emergencies like fallen powerlines or shocks and tingles call 000 (Triple Zero) or 13 19 62 (Energex).

Power outages

Energex provide a 24/7 telephone service hotline to call if you have lost power or are experiencing electricity supply problems.

State Emergency Service (SES) assistance

Contact SES from anywhere in Queensland for non-life threatening flood and storm emergency assistance during severe weather events.

24/7 support

We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.

We would like to express our gratitude to all the healthy ageing advocates, including people living with dementia, older people, families, carers and health professionals, who contributed to the development of this portal. Thank you for sharing your stories and transferring your knowledge to make this portal purposeful and meaningful to support people in the North Brisbane and Moreton Bay region.