If you are experiencing an urgent or life-threatening situation, call Triple Zero (000) or visit the emergency department at your local hospital.
If you would like to speak to someone immediately or outside business hours about something not life-threatening, the helplines below are available 24/7 and cover physical health, mental health, dementia support, power outages and severe weather events.
In the case of a major injury, chest pain or a life-threatening illness or situation, call Triple Zero (000) or go to a hospital emergency department immediately.
A confidential 24/7 phone service available in Queensland that provides non-urgent medical help health advice from a registered nurse for the cost of a local call.
Call to speak with a registered nurse who can provide health advice and information. Based on your symptoms, the nurse may offer you a phone call or video call from a GP. Operates Monday to Friday, 11pm–7.30am; Saturday from 6pm until midnight and all day Sunday and public holidays.
If you or someone you know is in crisis and needs help now, call Triple Zero (000).
A 24/7 crisis support service. Anyone in Australia can speak to a trained Crisis Support Worker over the phone or online, any time of the day or night.
A free nationwide service providing 24/7 telephone and online counselling to people affected by suicide.
A confidential 24/7 mental health service that provides the first point of contact to public mental health services to Queenslanders. The service can provide advice, information and referral.
An organisation offering a wide range of free services and programs to people with mental health support needs as well as their families and carers. Carers can talk with someone for advice, information and support.
A free and confidential 24/7 counselling helpline for veterans and their families.
Healthdirect is a government-funded service providing free and accurate health information and advice. The website provides a list of organisations providing support and education for people with mental illness and their families and carers throughout Australia.
A 24/7 helpline for people with dementia and their families and carers. Speak with a healthcare professional for support, advice and information.
A 24/7 advisory service and specialist mobile clinical support for challenging dementia-related behaviours. This service supports people with a dementia diagnosis, their carers and health professionals in all regions of Queensland.
A 24/7 phone service operated by Carer Gateway. Call for help accessing emergency respite. Emergency respite may take up to one week to organise. In an emergency, you may be able to get free or subsidised respite care.
Dementia Australia provide a free 24/7 telephone service providing information and advice to people living with dementia, carers, and health and aged care workers. This service also provides emotional support and can connect you to community services and programs.
To report life threatening emergencies like fallen powerlines or shocks and tingles call 000 (Triple Zero) or 13 19 62 (Energex).
Energex provide a 24/7 telephone service hotline to call if you have lost power or are experiencing electricity supply problems.
We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.
We would like to express our gratitude to all the healthy ageing advocates, including people living with dementia, older people, families, carers and health professionals, who contributed to the development of this portal. Thank you for sharing your stories and transferring your knowledge to make this portal purposeful and meaningful to support people in the North Brisbane and Moreton Bay region.