Website update! Support and services for dementia can still be found on this website.
It has recently been updated to include services and resources to support healthy ageing.

presentation image

I need support right now

Find urgent help or access immediate support for you or someone else.

If you are experiencing an urgent or life-threatening situation, call Triple Zero (000) or visit the emergency department at your local hospital.

If you would like to speak to someone immediately or outside business hours about something not life-threatening, these helplines are available 24/7 and cover physical health, mental health, dementia support and digital skills.

Physical health support

'Should I go to hospital?' 24/7 health advice

A confidential 24/7 phone service that provides health advice from a registered nurse for the cost of a local call. In the case of a major injury, chest pain or a life-threatening illness, call 000 or go to a hospital emergency department immediately.

After-hours GP advice telephone line

A telephone line through which you can access a home-visiting GP or after-hours GP clinic. You can also speak to a registered nurse, who can provide health advice and information. Operates Monday to Friday, 11pm–7.30am, Saturday from 6pm and all day Sunday.

National Continence Helpline

A 24/7 helpline staffed by a team of experienced continence nurse advisors. They provide confidential information, free brochures and referral to local services to callers with bladder or bowel control problems and callers who are caring for someone with continence problems.

Mental health support

Lifeline’s 24/7 crisis support line

A 24/7 helpline available to anyone in Australia. You can speak to a trained Crisis Supporter over the phone, any time of the day or night.

Suicide Call Back Service

A nationwide service providing 24/7 telephone and online counselling to people affected by suicide.

24/7 mental health support helpline

A confidential helpline where you can access public mental health services through Metro North Health. This 24/7 telephone line is staffed by qualified mental health professionals who can offer you support and advice.

Arafmi carer support

A provider offering a wide range of free services and programs designed to support carers who work in mental health, including a 24-hour carer helpline.

healthdirect's list of mental health helplines

A compiled list of mental health support helplines you can call.

Open Arms counselling helpline for Veterans and families

A 24/7 counselling helpline for Veterans and their families.

Dementia support

Alzheimer’s Association of Queensland’s 24/7 support services

An organisation that provides 24/7 respite and a professionally staffed dementia helpline, plus support groups and a dementia secure unit.

Dementia Behaviour Management Advisory Service

A 24/7 helpline and mobile clinical support and assistance for dementia-related challenging behaviours. This service supports the carer and care recipient and it is available in all regions of Queensland.

Emergency respite 24/7

A 24/7 phone service that can help you arrange emergency respite. They can also talk to you about local respite and activities that may be available for you or your care recipient. Emergency respite may take up to one week to organise. In an emergency, you may be able to get free or subsidised respite care. 

Dementia Australia’s National Dementia Helpline

A free telephone service providing information and advice to people living with dementia, carers, health workers and aged care workers. This service also provides emotional guidance and government support information. Operates Monday to Friday, 8am–8pm.

Digital skills support

Power outages emergency hotline

A hotline you can call and information about what to do if you lose power, or experience electricity supply problems, including a search tool to identify scheduled power outages. You can also call 13 19 62 if you find a fallen powerline. If the situation is life threatening, call Triple Zero (000).

myGov digital assistant

A 24/7 virtual assistant that can help you with general questions about using myGov.

24/7 support

We acknowledge the Traditional Owners of country throughout Australia, their diversity, histories and knowledge and their continuing connections to land, waterways and culture. We pay our respect to all Australian Indigenous Peoples and their cultures, and to Elders of past, present and future generations.

We would like to express our gratitude to all the healthy ageing advocates, including people living with dementia, older people, families, carers and health professionals, who contributed to the development of this portal. Thank you for sharing your stories and transferring your knowledge to make this portal purposeful and meaningful to support people in the North Brisbane and Moreton Bay region.